Emergency Communications Database with Ticketing Archive for Training New Employees

11 pages•Published: March 13, 2019

Abstract

The Emergency 9-1-1 Resiliency Platform (E9RP) is a web tool designed as a ticketing system and an efficiency database tool. The ticketing system will allow users to initiate, update, track, close, and view notes of an emergency 9-1-1 system. Furthermore, the ticketing system will archive ticket, and their pertinent details, for users to retrieve at a later date. Primarily, these users will be less experienced technicians that find themselves stumped by a particular problem that a customer has reported. These users will be able to access and search the historical reference to compare past comparable issues to get notions as to how to repair their current issue. Secondly, the Emergency 9-1-1 Resiliency Platform will host a comprehensive database of PSAP information that is accessible through a web interface for technicians to quickly and efficiently access pertinent information about the network and its resources. This will allow technicians to correct any network failures with greater efficiency, as much of this information is stored on hard copies located in file cabinets, and can be accessed only by “sneaker net”. The target audience for the Emergency 9-1-1 Resiliency Platform is the system administrators and technicians who maintain these systems. This unrelenting 24/7/365 task can be made simpler by centralizing the data into an easy to access Web Interface. Auxiliary users and vertical personnel will also find great use, however, the primary target for this project is the heavy users, or system administrators.

Keyphrases: archive, communication, database, emergency, network

In: Gordon Lee and Ying Jin (editors). Proceedings of 34th International Conference on Computers and Their Applications, vol 58, pages 325-335.

Links:	https://easychair.org/publications/paper/sd73
	https://doi.org/10.29007/zxrr