Smart Services Summit – Zurich, 24 October 2025

Smart Services for a Sustainable and Resilient Future

The Smart Service Summit 2025 invites academics, industry leaders, and practitioners to explore how smart services, AI, digitalisation, and data-driven innovations contribute to value co-creation and sustainability in manufacturing, logistics, mobility, smart cities, and finance. As industries continue to evolve, the shift towards service-driven business models is gaining momentum. In this context, modular service platforms are becoming increasingly relevant, providing flexibility, adaptability, and opportunities for service innovation. These platforms enable firms to integrate digital solutions, optimise service delivery, and enhance co-creation within dynamic ecosystems. This year’s summit will connect academic research with real-world industry challenges, focusing on smart services as key enablers of business innovation, sustainability, circular economy reporting, and future-ready ecosystems.

Topics of Interest

i. Smart Services in Industry & Manufacturing  

• AI-Enabled Industrial Services & Smart Manufacturing: Predictive operations and maintenance, asset management, digital twins, real-time monitoring, IoT-driven automation, edge computing, and data sharing within industry ecosystems.
• Circular Economy & Sustainable Production: AI-enhanced efficiency in resource utilisation and waste reduction and sustainability reporting.
• Financial Solutions for Smart Services: Mitigating financial risk and the economic aspects of smart service contracts.
• Modular Service Platforms in Manufacturing: The role of digital platforms in facilitating servitization, promoting dynamic service models, and supporting co-creation within the industrial sector ecosystems.

ii. Smart Cities, Mobility & Logistics

• Urban Digital Transformation: Smart city services for citizens and businesses.
• AI & Data-Driven Mobility Solutions: Intelligent transportation, autonomous mobility, and optimisation of public transport. 
• Logistics & Supply Chain Resilience: AI-enhanced freight management, last-mile delivery, and global supply chain management optimisation.  
• Platform-Driven Urban and Mobility Services: How smart cities and transportation networks utilise digital service platforms to integrate AI, automation, and multiple stakeholders collaboration.

iii. Sustainability Reporting & “People, Planet, & Profit"

• Corporate Sustainability Reporting: AI-driven ESG tracking, compliance with the CSRD, and sustainable business models.
• Data Analytics for Sustainable Decision-Making: Leveraging AI and big data for environmental impact assessments.
• AI’s Role in Green Service Innovation: Minimising energy consumption and optimising resource use in services.
• Sustainable Service Models via Digital Platforms: Investigating how modular services enhance sustainability, optimise resources, and support a circular economy strategies.

iv. AI, Ethics, and Service Innovation

• AI and Human-Centric Service Models: Balancing AI-driven efficiency with ethical service design.
• Responsible AI and Governance: Aligning AI-based smart services with global ethical standards.
• Regulatory Challenges in AI-Powered Services: Navigating the EU AI Act, GDPR, and industry-specific compliance.
• Governance and Openness in Digital Service Ecosystems: Balancing flexibility and control in AI-powered smart services while ensuring ethical and regulatory compliance and fostering innovation.

Contributions are expected to be rigorously researched and provide new insights into the challenges and opportunities presented by digital technologies and AI in the context of value co-creation. All submissions will undergo a peer review process, with accepted papers to be included in the conference proceedings published by Springer.

As with previous years, we are looking for early-stage research and will publish the proceedings with Springer again. Furthermore, we will use industry to set the scene and the context from their position and follow them with impactful academic presentations.

The organisation committee will review abstracts, and the papers will undergo a double-blind review process. After the summit, you will have the opportunity to complete the updated papers, allowing you to integrate relevant discussion feedback. The co-chairs will again check the final papers. 

Call for ContributionsWe invite contributions from early-stage research, industry case studies, and practical insights that connect academic rigour with real-world service innovation.

Summit Chairs

Prof. Dr. Shaun West, Hochschule Luzern, shaun.west@HSLU.ch

Dr. Jürg Meierhofer, ZHAW School of Engineering, juerg.meierhofer@zhaw.ch

Dr. Thierry Buecheler, Oracle, Zürich, thierry.buecheler@oracle.com

Keywords

Smart Services, AI-Driven Innovation, Modular Platforms, Sustainability, Value Co-Creation, Digital Transformation, Circular Economy, Service Ecosystems

Submission & Review Process

Abstract Submission Deadline: 1 July 2025

Notification of Acceptance: 14 July 2025

Full Paper Submission Deadline: 21 September 2025

Abstract Submission: Submit via [EasyChair TBA]

 Full Paper Length: Up to 12 pages (including references, APA style)

Double-Blind Peer Review: All papers will undergo rigorous peer review before publication.

 Conference Proceedings: All accepted papers will be published by Springer and indexed.

Acceptance of papers is based on the full paper (up to 12 pages in length, including references). All papers will be peer-reviewed and published by Springer.

Templates

• There is no template for the abstract.
• Word template for the papers: https://bit.ly/4aV5hRd
• For initial submission, please submit only a PDF without author details.
• For final submission, please submit both PDF and DOC versions.
• Our conference will use APA style for references and papers will be limited to 12 pages.

Proceedings from 2023

The proceedings from 2024 will be published in May 2025. You can find past editions here: https://link.springer.com/conference/smsesu